Intentional proving ground · Community + member communications
American Legion Post 44
A volunteer-run service organization needs people to find the right thing without making the volunteers become the IT department.
The awkward bit
Events, meals, membership information and service updates all compete for attention. The people keeping them current are volunteers with lives outside the organization.
What needed fixing
Support the website structure, social and event messaging, and the practical update process so information is easier to find and easier to keep current.
The useful test
If keeping the communication current requires a technology project, the system is already too complicated.